Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") describes how ye55 (hereinafter referred to as "the Company", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals (hereinafter referred to as "Member", "Useryou", or "your") who access or use the services available at https://ye55.cam (the "Platform").

ye55 is committed to maintaining the privacy and security of your personal data in accordance with applicable data protection laws and internationally recognised standards of data governance. We recognise that our Members — whether accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or anywhere across Malaysia — place a significant degree of trust in us when they share their personal information, and we take that responsibility seriously.

By creating an account on ye55, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy. If you do not agree with any provision of this Policy, you must discontinue your use of the Platform immediately.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and behavioural data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, and deletion.
• "Data Controller" means ye55, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of ye55 under a contractual arrangement (e.g., payment processors, KYC verification providers, hosting services).
• "Consent" means any freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for one or more stated purposes.
• "KYC" means Know Your Customer — the identity verification process required before a Member may process withdrawals from the Platform.
• "Cookies" means small text files placed on a user's device by the Platform to facilitate session management, performance analytics, and personalisation.

ye55 collects personal data through several mechanisms during the course of your use of the Platform. The categories of data we collect include, but are not limited to, the following:

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) except where strictly required by applicable anti-money laundering regulations or responsible gambling obligations, in which case such data is collected with your explicit consent and processed under the strictest confidentiality standards.

ye55 processes your personal data for the following specific purposes:

• Account Management: To create, verify, maintain, and administer your Member account, including authentication, password recovery, and account security.
• Service Delivery: To provide access to betting, gaming, deposit withdrawal, and promotional services available on the Platform.
• Identity Verification (KYC): To verify your identity, age (confirming you are 21 or over), and eligibility to use the Platform in compliance with applicable regulations.
• Financial Processing: To process deposits and withdrawals through your chosen Approved Payment Methods, including Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and supported cryptocurrencies (BTC, ETH, USDT, LTC).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other security threats.
• Legal & Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection laws.
• Responsible Gambling: To administer responsible gambling tools (deposit limits, loss limits, self-exclusion) and to monitor for patterns of problematic gambling behaviour as required under our responsible gambling obligations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve our support services.
• Platform Improvement: To analyse usage data, identify bugs, test new features, and improve the overall performance and user experience of the Platform.
• Marketing Communications: To send you information about promotions, bonuses, and Platform updates — but only where you have provided explicit consent to receive such communications. You may opt out at any time.

ye55 processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and ye55 — including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including KYC, AML, CTF, and data retention requirements imposed by regulatory authorities.
• Legitimate Interests: Processing is carried out for ye55's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — including marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ye55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers including Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow/FPX network operators, and cryptocurrency processing partners to facilitate your transactions.
• KYC & Identity Verification Providers: We engage licensed identity verification service providers to perform document authentication and age verification as part of our KYC obligations.
• Game Content Providers: We share limited session and activity data with our licensed game studio partners to facilitate gameplay and resolve disputes.
• Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required to do so by applicable law or valid legal process.
• Professional Advisors: We may share data with auditors, legal counsel, and compliance consultants under strict confidentiality obligations where necessary for our legitimate business operations.

The ye55 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytics data. Cookies are small text files stored on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — these enable you to log in, navigate the site, and complete transactions. They cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These collect anonymous information about how visitors use the Platform, such as which pages are most visited and how long users spend on each section. This data helps us improve Platform performance.
• Functional Cookies: These remember your preferences (such as language or interface settings) to provide a more personalised experience on return visits.
• Marketing Cookies: Used to deliver promotions and content relevant to your interests and gaming activity — only with your prior consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the Platform.

ye55 retains your personal data for as long as your Account is active and for a reasonable period thereafter as necessary to fulfil the purposes outlined in this Policy or to comply with applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your Account's active status plus a minimum period of five (5) years following Account closure, in compliance with anti-money laundering and financial record-keeping regulations.
• Transaction Records: Retained for a minimum of seven (7) years from the date of the relevant transaction, in accordance with applicable financial regulations.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant verification process, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the most recent interaction, or longer where required for dispute resolution or regulatory purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus two (2) years following opt-out to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Subject to applicable data protection laws and any overiding legal obligations that may restrict the exercise of these rights, you have the following rights in respect of your personal data held by ye55:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why it is processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. You may update certain data directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where we no longer have a legitimate basis for retaining it, subject always to our legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that such data be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, without neding to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent prior to its withdrawal.

To exercise any of the above rights, please contact our Data Protection team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 days. We may require you to verify your identity before processing your request.

ye55 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and the Platform is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) / TLS (Transport Layer Security) protocols.
• Access Controls: Personal data is accessible only to authorised personnel with a legitimate operational need, governed by role-based access control policies and regular access reviews.
• Infrastructure Security: Our Platform is hosted on enterprise-grade server infrastructure with physical security controls, intrusion detection systems, and regular security patching.
• Data Minimisation: We collect only the minimum data necessary for each specific processing purpose and do not retain data beyond the applicable retention period.
• Incident Response: We maintain documented procedures for detecting, reporting, and responding to personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

The ye55 Platform is strictly an adult entertainment service. We do not knowingly collect or process personal data from any individual under the age of 21 years. All registration applicants are required to provide their date of birth and to confirm they are aged 21 or above. Mandatory KYC verification is conducted for all Members prior to the processing of any withdrawal, which includes age confirmation.

If we become aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated Account. If you believe that a minor has registered on ye55, please contact us immediately at [email protected].

In the course of operating the Platform and engaging third-party Data Processors (including payment processors, KYC providers, and cloud infrastructure providers), your personal data may be transferred to and processed in jurisdictions outside Malaysia. Such transfers are carried out only where adequate safeguards are in place to ensure a level of data protection equivalent to that applicable in Malaysia, including:

• Transfers to countries that have been assessed as providing an adequate level of data protection by relevant authorities.
• Transfers governed by contractual safeguards (such as data processing agreements incorporating standard contractual clauses) that obligate the recipient to protect personal data to an equivalent standard.

By using the Platform, you acknowledge and consent to such international transfers of your personal data where necessary for the provision of the Platform's services.

ye55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. The "Last Updated" date at the top of this document will be revised accordingly to indicate when material changes have been made.

Where we make material changes that significantly affect how we process your personal data, we will provide prominent notice through the Platform or via email to your registered address. Your continued use of the Platform following such notice constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request Account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by ye55, please contact our Data Protection team using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the ye55 Platform, 24 hours a day, 7 days a week,365 days a year — including public holidays.
• Response Time: Data protection enquiries are handled by our dedicated team and typically responded to within 30 calendar days. For urgent security concerns, live chat provides the fastest response.

For matters relating to responsible gambling, self-exclusion, or problem gambling support, please visit our dedicatedResponsible Gambling page.